Never Lose Another Member to Preventable Cancellations
Save canceling members with instant automated retention messages.
🛡️ Protect your community • Keep members longer
Silent Cancellations Are Killing Your Community
Manual Retention Doesn't Work
- →Members cancel at all hours—you can't catch them all
- →By the time you notice, they're already gone
- →Personal outreach takes hours you don't have
- →Many cancellations are completely preventable
Result: Lost members & damaged relationships
Automated Retention Saves the Day
- →Instant DMs trigger the moment they cancel
- →Personalized messages show you genuinely care
- →Address concerns before they fully disconnect
- →Works 24/7 without any manual effort
Result: More members stay, relationships preserved
Stop losing sales. Start automating your follow-ups.
Activate Retention Automation
Common Reasons Members Cancel (And How to Address Them)
Most cancellations aren't about you—they're about timing, confusion, or circumstances
Payment Issues
Card expired, insufficient funds, or processing errors they don't even know about
✓ Auto-DM alerts them instantly to update payment method
Forgot They Subscribed
Haven't engaged recently and forgot about the value they're getting
✓ Auto-DM reminds them of benefits and recent community wins
Temporary Budget Issues
Short-term financial pressure but would stay with flexibility
✓ Auto-DM offers pause option or special consideration
Overwhelmed or Lost
Didn't know how to use features or find their place
✓ Auto-DM offers personal help and quick start guide
Catch Members at Critical Moments
Three key moments to save your members
When They Try to CancelThe moment they hit cancel, a personalized DM lands in their inbox addressing their specific situation and offering help before it's too late.
When Payment FailsInstant notification when cards decline, helping members fix payment issues before they lose access to your community.
After They've ChurnedWin-back messages to fully churned members, reminding them what they're missing and offering a path back.
Retention Message Ideas That Work
Example approaches you can use for your retention messages
The Empathy Approach
Hey #name#, I totally understand if now's not the right time. Before you go though, would a pause help? I can freeze your account for 30 days—no charges, and you keep everything when you're ready to come back. Just reply YES.
The Value Reminder
Wait #name#! You're about to lose access to: ✓ Your saved resources ✓ The training dropping Tuesday ✓ Your community connections Can we find a way to make this work?
The Personal Touch
#name#, I noticed you were working on [specific goal]. You're so close! Would hate to see you lose momentum now. Can we hop on a quick call? I might have something that helps.
The Quick Survey
#name#, sorry to see you go. Mind sharing what we could've done better? 1) Too expensive 2) Not enough time 3) Not what I expected 4) Other Reply with a number and I'll see what I can do.
Set Up Retention Automation in Minutes
Four simple steps to start saving members today
Choose Your Triggers
➤ Select when to send: when member enters cancellation, payment declines, or when they fully churn from your community.
Customize Your Messages
➤ Write your own retention messages. Use #name# to personalize with their first name and tailor to your community voice.
Set Your Offers
➤ Add pause options, special considerations, or bonus incentives. Whatever works for your community culture.
Activate & Monitor
➤ Turn on automation and watch it work. Track responses and adjust messages based on what resonates.
The Real Impact of Retention Automation
Instant Response
Members get help within seconds, not days later when it's too late
Shows You Care
Personal messages prove you value each member individually
Catches Everyone
No cancellation goes unnoticed, even at 3 AM on weekends
Opens Dialogue
Many members just need to be heard and have concerns addressed
Preserves Relationships
Even if they leave, they leave feeling valued and may return
Compounds Over Time
Every saved member adds up to significant long-term impact
Retention Automation Questions
How fast do retention DMs send after cancellation?
Instantly when the cancellation or payment failure event occurs. This rapid response time is critical for catching members while they're still engaged and potentially reconsidering their decision.
What if members get annoyed by retention messages?
They don't! When someone cancels, they expect some acknowledgment. A helpful, empathetic message offering solutions is always appreciated. It shows you care.
Do retention messages work for annual plans too?
Yes! Annual retention is even more important. You can offer to switch them to monthly, provide special considerations, or add bonus value to keep them happy.
What happens if a member responds to the retention message?
You'll see their reply in your Skool DMs just like any other message. This opens up a real conversation where you can address their specific concerns personally.
Stop Losing Members to Silent Cancellations
Set up retention automation in minutes and show every canceling member that you genuinely care about their success.